Detailed Conference
Agenda |
DAY ONE: Thursday September 13th, 2007 |
|
| 7:30 AM |
Registration opens and continental breakfast |
| |
| 8:15 AM |
Opening remarks from Chairperson |
| Susan Frampton, President, Planetree
USA |
| |
Keynote Address |
| 8:30 AM |
Strategies to increase patient participation
and reduce strain on the system |
The number of hospital visits can be reduced by facilitating patients’
access to information, which would reduce clogs to the system. The potential
for increased self-management of health by the patient as well as access
to services at home must be explored further to ease financial burdens
and improve wait times. |
- Enhance communication between patient and healthcare provider to save
time
- Improve patient-centred care and develop your institution’s
reputation in the community
- Ensure patients are not clogging emergency rooms when they can visit
their doctor
|
Take part in empowering patients to be involved in their own care
and reduce inefficiencies in the system. |
| Susan Frampton, President, Planetree
USA |
| |
| 9:15 AM |
Utilizing performance metrics to improve your
organization’s strategic performance |
| Quality performance management results in enhanced quality of care
and efficient use of your human resources. Informed analysis and utilization
of performance indicators will help you to meet your strategic goals in
a timely manner. |
- Identify the right indicators to select for your organizational structure
and clinical processes
- Utilize the evidence from assessments effectively to improve performance
and outcomes
- Overcome the challenges of inconsistent documentation and threats
to data quality
|
Take away tips to improve your organizational operation through
smart use of performance indicators. |
| Matt Stiefel, Senior Director, Quality/Care
Management Institute, Kaiser Permanente, USA |
| |
| 10:00 AM |
Networking Break |
Interact with conference speakers and fellow attendees. Secure important
new contacts and talk about crucial developments in Canadian Healthcare. |
| |
| 10:30 AM |
Developing effective strategies to manage your
top performers |
All industries in Canada are facing a growing crisis with labour shortages,
and the healthcare sector is feeling the effects more than most. Use this
session to determine the best methods for implementing a multi-pronged
approach to recruit and retain the top performers. |
- Recognize and nurture the ultimate potential in your people to retain
skilled staff
- Prepare for the challenge of the growing shortage through effective
forecasting
- Maintain operational excellence with a full complement of talent
|
| Dr. Sheila Jaggard, Ph.D, CHE, Senior Director
Human Resources & Organizational Development, Hamilton
Niagara Haldimand Brant – Community Care Access Centre
|
|
11:15 AM |
Transforming healthcare delivery does not need
to happen within the healthcare facility |
Clinical research has proven that monitoring patients after discharge
via telephone can result in reduced or eliminated adverse events and therefore
fewer re-admissions. This would be virtually impossible to do manually
given the existing burden on skilled healthcare resources; however, it
can be accomplished with the proper application of technology and a clear
understanding of the organization's objectives. Automating the process
ensures consistent, measurable quality of care for all patients and provides
detailed statistics that enable healthcare teams to promptly identify
trends and issues for future enhancements. |
| Gary T. Hannah, President & CEO, Vocantas
Inc. |
|
| 12:00 PM |
Networking Luncheon |
Join the conference speakers and your peers for a relaxing luncheon.
This is your opportunity to make new contacts and discuss the ideas presented
in the morning sessions. |
| |
| 1:30 PM |
Optimizing efficiency on waiting times with
operations research |
Challenges of the aging population, attrition in the healthcare workforce,
and lengthy wait times are weighing down the Canadian system. Operations
Research can contribute to the development of analytical models that will
assist healthcare leaders to support system efficiency and reduce the
constraints. |
- Overcome budget restraints by optimizing the efficiency of system
operations
- Achieve operational excellence by responding to targeted research
findings
- Excel in the present and anticipate a stronger future
|
Advance your healthcare management practices by making optimal
use of operations research. |
| Dr. Jonathan Patrick, Telfer School of Management,
University of Ottawa |
| |
Panel Discussion |
| 2:15 PM |
Service delivery: Examining new models for
care delivery and their clinical and financial impact |
Shared services, alternate service delivery, collaboration, and outsourcing
can provide solutions and options for improved healthcare. This panel
will inspect the pros and cons of progressive models, the role of collaboration
in clinical and non-clinical service, timeliness, and more. |
- Determine the most appropriate delivery methods to your demographic
and geographic region
- Maximize the effects of the collaborative spirit in providing healthcare
- Optimize efficiency for patient-centred care initiatives to match
your goals
|
Engage in an interactive discussion about new ways to improve health
services delivery. |
| Joe Pilon, Senior VP, Sudbury Regional
Hospital
Sid Stacey, VP Healthcare Planning and Corporate Operations,
Cambridge Memorial Hospital |
| |
| 3:00 PM |
Networking Break |
Continue the debate and discussion with your peers while enjoying a
refreshing break. |
| |
3:30 PM |
The other side of the wait-times strategy |
Canadian healthcare faces a stiff challenge in balancing wait time
initiatives universally. Efforts to reduce wait times have left the non-wait
time demand unmet; however, non-priority service accounts for well over
half of a hospital’s business. This session will address practical
ways to manage non-incented programs effectively. |
- Understand the implications of priority service on your organization
as a whole
- Determine how to manage imbalances and provide universal care
- Implement strategic plans to overcome obstacles arising from drawbacks
to the system of funding
|
| Hear what you can do to protect those services the system likes
to forget. |
| Colin Goodfellow, President & CEO,
Kemptville District Hospital |
| |
4:15 PM |
Conference adjourns to Day Two |
|
|
Day Two: Friday September 14th, 2007 |
|
| 7:30 AM |
Registration opens and continental breakfast |
| |
| 8:15 AM |
Recap of Day One by Chairperson |
|
| 8:30 AM |
Implementing information security standards
for optimal risk management |
| Providing optimal care for patients is the ultimate goal for healthcare
professionals, and every step to achieve that outcome must be taken. A
key component is security of information and safeguarding your organization
against breaches. This session will discuss: |
- How to implement the information security standard ISO 17799
- What the elements are, including security risk assessment, policy
and organization
- Why compliance with the ISO standard is advantageous
|
| Learn first hand how to implement ISO 17799 in a health care setting. |
| Bobby Singh, MBA, CISM, CPA, CISSP, CISA, Director,
Information Security, Smart Systems for Health Agency |
| |
Webcast: NHS Institute for Innovation and Improvement,
UK |
9:15 AM |
Getting swift results by implementing lean thinking
to improve flow and reduce waste |
Organizations tend to believe that safe and effective change must be
a lengthy and drawn out procedure. However, the application of “lean
thinking” in healthcare environments in Britain has resulted in
dramatic and swift reductions in wait times. |
- Optimize the timing of all your operations
- Minimize waste to make the most of your resources
- Embrace flexibility and change with confidence
|
| Learn what you need to do to implement lean thinking with success
and sustainability. |
| Neil Westwood, Associate, Service Transformation,
NHS Institute for Innovation and Improvement, UK webcast
|
| |
| 10:00 AM |
Networking Break |
Interact with conference speakers and fellow attendees. Secure important
new contacts and talk about current issues in healthcare policy and practice. |
|
| 10:30 AM |
Maximize operational efficiency and the value
of your technology implementations |
| As new technologies designed to improve healthcare and save capital
emerge at a rapid pace, healthcare decision-makers face a difficult challenge
in implementing these technologies on time and on budget. An increasing
concentration on accountability and responsibility adds more consequence
to the implementation process. |
- Aggressively incorporate process improvements as you define your requirements
- Identify the business process and technology risks of your implementation
- Utilize effective evaluation and key performance indicators or milestones
to reduce risk
|
| Maximize the value of your technology implementation to improve
the delivery of service, improve performance, and cut costs. |
| Jenny Dho, Health Lead Canada, Protiviti |
|
11:15 AM |
Best practices for enhancing the culture of
safety in healthcare |
Healthcare is a complex environment. Balancing the needs of patients
with the needs of staff can be a challenge for organizations. However,
effective leadership and an integrated approach to quality management
can foster a safe work environment. In this session, you will discover
the relationship between employee and patient safety, the benefits of
a health and safety management system, and learn effective strategies
to create a culture of health, safety and wellness to meet the needs of
staff, residents and the public. |
| Sandra Wilson, Consultant London Region,
Ontario Safety Association for Community & Healthcare |
|
| 12:00 PM |
Networking Luncheon |
Compare notes and approaches with your colleagues and conference faculty
over a relaxing lunch. |
| |
| 1:30 PM |
Improving patient flow to upgrade quality,
reduce cost, and minimize wait times |
In the current environment of reducing patient wait-times, there is
has been a push to improve patient flow and throughput. As a result the
spectrum of tools for improving productivity has increased, with technical
aspects that can be somewhat daunting. This session will examine strategies
for improving patient flow using a variety of analytical tools and demonstrate
that the solutions are not always as mystifying as they may seem—but
neither are they as intuitive. |
- Determine the impact elective scheduling on patient throughput and
bed census
- Know how to look for sources of variability that contribute to the
slowing of throughput
- Examine how to make the best use of bed occupancy for increased efficiency
|
Learn how to identify opportunities for improving patient flow
through your facility. |
| Dominic Fernandes, Process Improvement Specialist,
Courtyard Group |
| |
Roundtable Discussion |
| 2:15 PM |
Streamlining operations with strategic health
information management |
Providing optimal care for patients is the ultimate goal for healthcare
professionals, and every step to achieve that outcome must be taken. Join
a group of your peers to discuss different approaches to improving health
information management and providing better care for your patients. One
person from each table will be nominated to share the findings with the
rest of the delegates at the end of the session. |
| |
| 3:00 PM |
Networking Break |
Continue the debate and discussion with your peers while enjoying a
refreshing break. |
|
| 3:30 PM |
Tensions in the healthcare system: Recent trends,
challenges, and opportunities for innovators |
The healthcare system is experiencing unprecedented challenges, resulting
in growing tensions between all players. This session will help you to: |
- Recognize current trends and shifts in business models
- Build on gaps and challenges to capture future opportunities
- Leverage deep market insights to drive your organization into the
future
|
| Make strategic choices to position your organization for maximum
future benefits. |
| Tony Nimeh, MD, The Boston Consulting
Group |
| |
| 4:15 PM |
Conference Adjourns |
| |
